Support

How do readings work?

Type your question, enter the command to begin the transmission, then press and hold the dial until the frequency locks. Ollin reveals your transmission and speaks it aloud. Every reading is different.

How many free transmissions do I get?

Three every day. When they run out you can buy 3 More Transmissions (they never expire and carry over to the next day), unlock unlimited transmissions with Eternal Frequency, or — when available — watch a short ad for one more.

How do I remove ads?

Purchase Eternal Frequency in the App. It’s a one-time purchase that unlocks unlimited transmissions and permanently removes all ads.

How do I restore my purchase?

On a new device, open the App’s menu and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy it.

Why does Ollin ask for my birth year?

It’s used only on your device to decide how ads are shown — younger users get child-safe, non-personalized ads and are never asked about tracking. It’s never sent to us or to advertisers. See the Privacy Policy.

How do I change my ad privacy choices?

If you’re in a region that requires consent (like the EEA or UK), open the App’s menu and tap Privacy Choices. You can also turn off tracking in iOS Settings → Privacy & Security → Tracking.

I don’t hear the voice.

Check that your volume is up and your device isn’t in a low-volume mode. Ollin’s voice is generated on your iPhone; for the richest sound, download an Enhanced voice for your language in iOS Settings → Accessibility → Spoken Content → Voices.

Does the app work in Spanish?

Yes — from version 1.2, the App is available in English and Spanish (Mexico) and follows your iPhone’s language. Readings answer in the language you ask in.

Is the Ollin Tuner safe for kids?

Yes. The App is rated 4+. Readings are positive and family-friendly, and ads are limited to content suitable for all ages.

Does the App collect my data?

We don’t collect personal information. Questions are sent to an AI service to generate readings but are not saved, anonymous usage events help us improve the App, and ads in the free version are served by Google AdMob. The Privacy Policy has the details.

The App isn’t working properly.

Close and reopen the App, make sure you’re connected to the internet (AI readings need a connection), and check you’re on the latest version from the App Store. If it continues, write to us below.

Frequently Asked Questions